Billing
Policies
Forms of payment
We
currently accept
credit cards (Visa, MasterCard), AU$ direct deposit
or AU$ cheque. Credit card payments are made
on our shopping cart through secure servers either
2Checkout.com or PayPal.
Billing period
Accounts
are billed monthly (credit card only). Payment
is due on the date of each anniversary
of the payment period. Credit cards are charged
automatically on the anniversary date of the payment
period unless we receive written or explicit instructions
indicating otherwise.
Invoicing Customers will be invoiced via email. Those paying
by credit card are invoiced 1 day before payment
is automatically charged.
Customers
needing a printed invoice please contact
us.
Monthly invoicing by mail is available for an
additional
fee.
Chargebacks If
a chargeback is submitted against a credit card
used to purchase service, the account(s) in
question will be suspended immediately. There is
a AU$200 processing fee to re-activate.
Overdue
accounts
Accounts
that are 30 days overdue will receive a reminder
email. If payment, in full, is not received within
7 days
of the reminder, the account will be suspended.
Accounts which remain suspended more than 2 weeks
are subject to termination.
Accounts
which are reactivated after having been suspended
are subject to a AU$25 account reactivation
fee. All costs associated with dishonoured cheques
will be charged to the account holder.
Cancellation We reserve the right to cancel service at any
time for any reason. Should we cancel service,
prepaid monthly fees for service not rendered will
be prorated and refunded.
Customers may cancel their accounts at the end
of their billing period, or on an even month. In
this case, prepaid monthly fees for service not
rendered will be prorated and refunded.
Setup fees and domain registration fees are not
refundable.
Account
name changes There
is a AU$25 fee to change the primary domain
of an account.
Antifraud Check
Customer purchase can be suspended for manual
antifraud check for 10-20 minutes as well
as it can be suspended for longer term (around
20 hours) for more serious investigation.
Antifraud check occurs because of growing
number of fraud transactions from persons
who are not actual cardholders of the credit
cards used during purchase.
Billing
policies & prices
We
reserve the right to change our policies
or prices at any time. Prices are guaranteed
for the
period of pre-payment only and are shown in AU$.
Rev. 09-Jul-2003
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