Auzzie.Biz
Domain Services and DebWeb are
committed to providing consumers with excellent
customer service.
If you have any complaints
about our services, or wish to query a service,
please email accounts@auzzie.biz or call us on 02
6353 1242 or 0408 114 472.
Your communication will
be acknowledged within five working days of receipt.
If there is scope for resolution without the
need for investigation you will also be provided
with a response to your concerns.
In the event that an investigation
is required we will make all reasonable efforts
to provide you with a response within 30 days.
If your concerns are of
a complex nature and we are not able to provide
you with a response within 30 days we will keep
you informed as to the progress being made and
a likely timeframe for finalisation.
If it is more appropriate
that your concerns are dealt with by an organisation
other than Auzzie.Biz Domain Services,
we will advise you accordingly and provide
you with details of alternative avenues you
may wish to pursue.
Complaint
Against Customer
(excluding Trademarks and Copyright complaints)
- Generally speaking,
unless Auzzie.Biz is issued a court order,
or otherwise required by law, Auzzie.Biz will
respond to third-party complaints or notices
by submitting the information to Customer and
asking Customer to respond appropriately. With
few exceptions, we will not deactivate or delete
customer accounts.
- Auzzie.Biz does not
proactively review the website content or email
of our customers. In some situations, as outlined
above or in our AUP (Acceptable Use Policy),
we will review website content or email to
validate
compliance
with
our AUP.
- We take no responsibility
for the content or information contained on
our customers' websites or within their email
See also...
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